Aditi Nair

EXPERIENCE

Customer reality
is the starting point.

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2024—26

Senior Analyst, Client Success

Phreesia

Supported 25 core and enterprise healthcare SaaS accounts alongside Account Owners. Directly configured workflows and screeners, delivered tailored recurring reports, customised Analytics-prepared EBR/QBR materials and coordinated escalations. Used AI to support analytics, reporting and follow-up documentation; led client coverage when Account Owners were unavailable.
2023—24

Analyst, Client Success

Rayden Interactive

Supported onboarding, configuration, QA, reporting and rollout readiness for customer-facing software work.
2021—23

Customer Delight

Amazing Greys

Supported customer experience and Shopify operations in a startup, using recurring customer feedback to identify service friction and improve day-to-day operations.
2018—21

Commercial + software foundations

BMW · EaganSoft

Early experience in customer escalation, commercial context and iterative software delivery.